HomeLynk — Cost Calculator

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Portfolio Configuration

Number of Properties

One-Off Integration Cost

Pre-populated at £25,000 · Adjust as required for this association

Contract Term

Pricing Summary

Monthly Licence

£—

£— per property

Annual Licence

£—

per year

Integration (one-off)

£—

one-time setup

Year 2+ Annual

£—

ongoing cost

Year 1 Total Investment £—

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Multi-Year Investment Plan Edit discount % below each row

	1	2	3	4	5

£—

Total Investment (5yr)

£—

Annual Licence (Yr 2+)

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Licence Tier Breakdown

Pricing Tier	Rate p/m	Properties in Tier	Monthly Contribution

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Savings Assumptions

Number of Tenants

Leave blank to default to number of properties

Service Interactions per Tenant per Year

Sector average: approx. 4 contacts per tenant per year

Average Cost Per Contact (£)

Sector benchmark: £15 per phone/post interaction

Digital Adoption — Call Reduction Rate

Evidence shows 30–60%+ reduction in contact demand with digital self-service

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Sector Benchmarks

Reduction in inbound calls (digital self-service)60%+

Cost per transaction: phone vs digital channel£15 → £1

Digital vs phone/post — cost differential100× cheaper

Call reduction from portal adoption30%

Johnnie Johnson: new digital users in 3 months+732%

Sources: Housing Technology · Michael Page Housing Digital · Northern Housing Consortium · Microsoft

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Projected Annual Saving

£0

Estimated operational saving per year

Total Annual Contacts

service interactions

Current Annual Cost

£0

without digital

Contacts Deflected

per year via digital

Residual Contact Cost

£0

after digital adoption

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Estimated Payback Period

Based on Year 1 investment vs annual savings

—

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5-Year Net Benefit Projection

Item	1	2	3	4	5

£—

Total Savings (5yr)

£—

Net Benefit After Cost

—

5-Year ROI

Opportunity Overview

HomeLynk for your portfolio

A summary of the platform, its benefits, the investment required and the value it delivers — based on the figures modelled in this calculator.

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Properties

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Monthly Licence

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Est. Annual Saving

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Projected ROI

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The Platform

HomeLynk Portal

HomeLynk is a tenant experience platform built specifically for the social housing sector. It gives tenants a single, trusted digital front door to manage their tenancy — reducing reliance on phone and post.

Repairs & maintenance requests
Rent payment & account management
Document access & tenancy information
Two-way messaging & service updates
Housing Officer dashboard (optional)

Social Housing SaaS Platform Tenant Self-Service

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Why It Matters

Key Benefits

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Reduced Inbound Contact

Digital self-service deflects 30–60% of phone and post volume, freeing housing officer capacity.

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Improved Tenant Satisfaction

Always-on access to services, faster resolution, and proactive communications drive CSAT improvement.

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Operational Insight

Real-time data on tenant engagement, repair demand and service usage to inform resource planning.

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Seamless Integration

Connects to existing HMS and back-office systems — no rip and replace required.

Investment Required

Platform Cost

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Monthly Licence

£— per property p/m

—

Annual Licence

recurring yearly fee

One-Off Integration Cost

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Year 1 Total Investment

—

Pricing based on — properties · —-year term

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Return on Investment

Project Value

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Estimated Annual Operational Saving

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Contacts Deflected / yr

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Payback Period

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Net Benefit (5yr)

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ROI on Investment

Sector Evidence

Inbound call reduction via digital self-service60%+

Phone vs digital cost per transaction£15 → £1

New digital users in 3 months (Johnnie Johnson)+732%

Ready to progress?

Return to the Calculator tab to adjust your portfolio size, contract term or discounts. All figures above update automatically.

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🔧 Pricing Matrix Editor

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Licence Pricing Tiers — Rate per Property per Month (£)

From	To	Rate (£)
0	1,000
1,001	15,000
15,001	50,000
50,001	200,000+

Minimum Monthly Fee

Minimum monthly licence fee (£)

Cost Savings Defaults

Average cost per contact (£)

Default interactions per tenant per year

Default call reduction % (digital adoption)

Rent Assumptions

Average annual rent per property (£)

% of tenants paying by card

🔐 Admin Access

Platform Cost Calculator

HomeLynk for your portfolio